PURCHASING FROM PRE-ORDERS
* We currently print on multiple fabric types including cotton lycra, swim, minky, cotton woven, french terry, brushed poly, boardshort, laminated PUL. All fabric is printed using high quality dyes. Fabric width is 150cm depending on the fabric purchased. All fabric is printed digitally unless otherwise specified.
* Please note that all fabric bases WILL absorb color differently due to their fiber content. Natural fibers will absorb colors and inks very differently than synthetic man made fibers. THIS IS NOT A FLAW.
* Pre-orders will be opened 1ce-2ce a month. Turn around for each order to be submitted to the printer, printed, and shipped to me is 8-12 weeks. This time frame begins once the round ends. This can run longer or shorter depending on holidays, storms, customs processing, government shut downs (on China’s end) and also the size of the round etc. We will keep you updated as to any delays that may happen on the VIP group so please ensure you are in there. You can often find info about a round by typing the round name into the search box, with a hashtag, Or the word, #update. After that time we estimate a 1-2 week time for shipping from the printer to me as things can get stuck in customs for a few days. Once the fabric arrives to me, the page will be updated again with an estimated time for cutting. It can take 1-2 weeks to process the fabric, cut, ship, etc depending on the round size. By purchasing from any pre-order, you understand that there is a waiting period and you have agreed to the wait by completing your purchase. You will not be issued a refund simply because you think the wait is to long.
*We currently use 3 different printers between all our bases. We will not ship your order until the entirety of it arrives to Sassy Fabric Queen.
*It is your responsibility to watch the group for updates. It is not our job to personally update you every day or every week. Please pay attention to the aforementioned update places.
*We do not recommend offering pre-sale items with our fabric until you have it in hand. Sassy Fabric Queen is NOT responsible for your time frames to your customers. If you have a problem with wait times, I highly recommend waiting until retail to purchase and again that is dependent on what is left after a pre order is filled or what we have ordered in for retail.*Orders may not be edited once they are placed. If you are wishing to add to your order – you must do so separately. If you are wanting to change your order – you must PM THE PAGE and we will cancel your order and have you re-do it. Pre-orders are non refundable.
*Due to fabric being custom printed, some flaws can be expected. Small white/black flecks and spots can happen and are part of the normal printing process. Colors can also occasionally go through to the back of the fabric while printing. Unless it shows through to the front and destroys the design, visibly, it is not a flaw and will not be refunded or replaced. Heathering of colors can be more common depending on the color being printed, and is not a flaw. It will not be refunded. We do not guarantee any specific color will match your colors, or any other fabric, unless previously stated that they are coordinating fabrics. Flaws smaller than a quarter are acceptable and will not be refunded. Anything bigger than a quarter will be sold as seconds. Smudges/printing marks can also be expected on the selvages of the fabric and are normal up to 4 inches into the sides of the fabric. We leave these to optimize your cutting area. Thin streaks or smudging is acceptable as long as it does not exceed a 6 inch line, on any portion of the fabric. Flecks can be found occasionally across a yard. Unless these flecks are in a mass amount, (25+ per metre), they will not be refunded. Plastic tags can also occasionally be left in the greige of the fabric after the fabric is printed. You will not be refunded or have anything replaced based on these tags. Refunds not within this normal flaw range will be refunded on a cm per metre basis. In the event we deem the metre completely unusable based on the flaws, you will be sent a replacement/refunded. While we have never had any issues with major shrinkage or fading – all fabrics are prone to slight shrinkage and eventual wearing/fading after lots of washes – especially darker colors. This is not a flaw, this is normal wear and tear on fabrics. Due to the process of “sueding” that DBP goes through to become so soft, this fabric can be more prone to wear more quickly. We are not responsible for the wear and tear of each fabric or how you wash/use/wear/etc your fabric. Once any fabric/merchandise is in your hands and has been washed, cut, etc, the responsibility falls to the buyer on how they care for their fabric. All shrinkage issues must be handled BEFORE washing/cutting. Measure and look at your fabric when receiving! Once you have washed and cut your fabric, we do not cover it under our policies.
*Pre-Order pricing includes all fees including shipping to me. You may NOT purchase retail at the same time as the pre-order. Any orders made where you also order retail will have the retail portion refunded with a note that you must place a separate order. In the event you ordered retail with your pre-order and we do not catch it, we do not and cannot guarantee the fabric will still be available when your pre-order arrives, and you will be refunded at that time if it is not.
*If you choose the incorrect shipping at checkout – you will be invoiced for the remainder once the pre-order arrives. You will also have a .30 cent fee added on to your invoice due to the extra time this takes to invoice and process your order.
*Duties calculated into the price of the pre-orders are ESTIMATES. If the duties on the fabric are higher than were calculated, the extra will be divided between all pre-orders. You are responsible for paying your portion. Your order will not be shipped until this is paid.
*We currently accept paypal, credit cards, laybuy, oxipay and traditional laybuy via the website. We will only ship to the address listed on your order.
*All fabric is a combination of original artwork, clip art, seamless designs, photos and prints that we have a commercial license for. While Sassy Fabric Queen does our best to make things unique to us, occasionally you may find we run things that other groups have run, or other groups run things similar to what we have run. This is completely normal. Some of our favorite artists to use are completely public and sell to everyone as no one owns them.
*We do not offer refunds because you are having buyer’s remorse or because you think that a pre-order is taking “too long”.
*All purchases are non refundable.
*Customers will have 7 days after their package is registered as delivered with Courierpost to inspect the fabric. Any flaws found that do not fall within our flaw policy must be brought to our attention before this 7 day time frame. Please contact us with your order issue. Any issues or problems with your order that is brought to us after the 7 day time frame is not eligible for replacements. All issues must be brought to our attention before washing, cutting, or altering the fabric in any way. No refunds or replacements will be given at anytime after the fabric has been altered from its original condition.
*You are paying for 50cm of fabric, unwashed. We always cut long to account for any shrinking that may happen as fabric comes off the roll, but you are not entitled to more than 52cm . It is your responsibility to make sure your fabric is at least 50cm long when you receive it. We will not provide refunds based on shrinkage that has occurred after washing. We are not responsible for your wash routine.
*Sometimes fabric may be slightly crooked when cutting. As long as each side is at least 50cm, this is not a flaw, and will not be refunded.
*Different types of fabric can arrive wrinkled due to courier transit, this is not a flaw, and will not be refunded. Wash your fabric as usual, the wrinkles will wash out.
*Once fabric has arrived, all cut sheets are created. We cut fabric and then batch print all labels. Please understand a shipping label being printed does NOT mean your order is going out that minute or day. The time frame can be anywhere from 1-2 weeks based on the round size, delays with rolls arriving, as mentioned above. This is not included in our 8-12 week time frame mentioned for printing alone.
*We do not bump any orders to the top to be shipped first. All answers to this question will be no. All orders are important and will leave in the order they are filled, no matter who it is, or the amount they spent.
*We do not combine orders any longer. It significantly delays processing time, and causes an uncessessary amount of errors. Each order will be shipped individually. All tracking is attached to your order.
*If there are any issues regarding a certain print you purchased during a pre-order, you can expect updates on the main page (where you will be tagged) or in a private message, depending on the amount of people affected. We will always offer a resolution to flawed prints.
*If you believe you have been shorted or something is missing, please open your package first, unfold the fabric and look at what you received before messaging us. Please be prepared to have photos/video of your measured fabric to show us or photos of what you received and your order. All must be BEFORE washing/cutting or altering in any way. Any shortages will be refunded on a cm by cm base divided by the cost of fabric. So if you paid $22 per metre and you were 1 cm short. 22/100 = .22. The cost per cm would be .22 cents. Therefore you would receive a refund of .22 cents based on flaw (if it is not covered in the flaw policy) or shortage.
*All Changes to address must be made BEFORE shipping labels are printed for the round. Otherwise your order will go the address listed on your order originally. It is your responsibility to make sure this is done.
*All traditional laybuy policies also apply to pre-orders.
*Any and all refunds will be processed in the form of store credit ONLY.
PURCHASING FROM PRE-ORDERS