Refund Policy

  • Returns are only accepted for damaged, flawed, or incorrect merchandise received, in the event that damage and/or flaws are not disclosed prior to shipment.
  • Refunds will be processed as soon as possible but please allow up to 7 business days.
  • If an item is lost in transit, please email SFQ so that the necessary action can be taken.
  • Refunds are at the discretion of Sassy Fabric Queen.
  • We do not offer refunds because you are having buyer’s remorse.
  • Refunds for pre-orders will be considered after 12 weeks from the date of orders being submitted to the printer.
  • Print your own design and custom designs will not be refunded.
  • You are paying for 50cm of fabric, unwashed. We always cut long to account for any shrinking that may happen as fabric comes off the roll, but you are not entitled to more than 52cm
  • We do not refund for shrinkage of fabric after cutting and washing.

Shortages:

  • We measure fabric at various stages of the process from receiving orders from the printer(s), during stock take and finally when your order is packed.
  • If there is a shortage, your have a choice of the following:
    • Refund for the shortage
    • Store credit
    • Refund the order for that fabric
  • Shortages are calculated as follows:
    • Price per meter/100 = cost/cm.
    • For example a shortage of 10cm:  $22.00/100 = 0.22cents.  0.22×10 = $2.20 refund/store credit .
  • Measurements need to be done BEFORE washing/cutting or altering in any way.
  • If you are measuring your fabric, please measure it in cms as that is what I cut in. SFQ works on a metric system.