Curbside
pick up is available by appointment.
Once your order is ready, you will be sent a link with details to book up a pickup.

• If you would like to cancel an order after it is placed, please send me an email with your order number.
• If it is a retail order, it will be cancelled if your shipping label has not been created.
• If a label has been created, you will be refunded your order amount less shipping fee.
• If you would like to cancel and your order has already shipped, you are responsible for return shipping.
• Your refund will be processed once fabric is received and inspected.
• Shipping will not be refunded.

• Limited spots available for Strike Sewist
• Purchase fabric at a discounted cost
• Purchase fabric in the following increments:
  • Half meter (WOFx50cm),
  • Fat Half (Half of WOF x 100cm) or
  • 1 meter
• Share strike sews on at least 3 public social media spots,
  • Twice in the lead up to the preorder opening and
  • Three times during the preorder time
• Tag Sassy Fabric Queen and link to website
  

I use clipart that has the appropriate commercial licensing to be used in your design.

• I do not keep a copy of your files.
• Once your fabric has arrived, quality checked and been sent to you, you will receive a copy of your design.
• We do not modify, re-create or copy existing designs from other designers.
• If you are sending me clipart to use, you agree that you own the copyright for the images you are using. SFQ will not be held liable for any breaches in copyright that you might face.
• No refunds are given on Custom
  Designing due to being a digitally created item.
• Send your files via any of the following:
• Google Drive,
• OneDrive,
• Dropbox or
• Email to sales@sassyfabricqueen.co.nz
• I aim to have your design completed within 7 business days of starting, however this may change depending on response time, change requests etc.

Colour Variation Disclaimer

Please note actual printed colours may vary.

It's important to note that they may look slightly different on a printed product than what you see on your monitor/screen. This is due to inconsistencies of various monitors/screens, lighting sources, digital photography and that everyone sees these colours differently.

I cannot guarantee that the colours you see will accurately reflect the true colours when printed.

Mock-up Disclaimer

Some images of products on this website are digital mock-ups. They are shown to give you a general idea of how the product will look and are not 100% accurate.

The size and placement of the designs on the final product may not match exactly as shown in the mock-ups. The cut and fit of clothing may differ from what is shown in the mock-ups.

Due to the settings of various device (such as brightness and contrast) and the digital printing technology, the colours you see in the final product may differ from what is shown in the mock-ups.

Thank you for your understanding!

• Due to the nature of custom printed fabric, there may be minor flaws present.
• Flaws within 10cm of the selvage edge, on the back side of the fabric, or those smaller than 5cm x 5cm, are considered acceptable and will not be disclosed prior to shipment.
• We are not responsible for insignificant flaws, dye transfer or bleeding during washing, or fabric shipped to an incorrect address. Fabric will only be shipped to the address that is selected during checkout.

• Afterpay
• Bank transfer (NZ only). Orders need to be paid within 48 hours to avoid being cancelled.
• Paypal
• Traditional Laybuy via Partial.ly. Please note that orders will not be sent until payment has been completed. If using this payment method for Pre-Order, the laybuy needs to be paid in full by the end of the Pre-Order. *
• Zip

* All orders need to be paid in full by the end of Pre-Order closing to avoid cancellation.

* Laybuy orders not paid in full at the close of Preorder will be refunded less
10% admin fees and any transaction fees.

• 1 meter minimum order quantity
• FILES MUST BE AT LEAST 300DPI, anything lower will be pixelated and/or blurry
• Saved to the exact scale you want it printed at.  (i.e. 2.5cm x 2.5cm equals 2.5cm printed). Feel free to get in touch if you need help.
• Accepted file formats: digital format (AI, TIF, PSD, JPEG/JPG, PNG or PDF)
• Images must be seamless and free of flaws. Sassy Fabric Queen will do a quick review to make sure files are ready to be print but will not do an in-depth check for flaws
• You own the copyright for the images you are using. SFQ will not be held liable for any breaches in copyright that you might face.
• No refunds are given on Print Your Own and/or Custom order orders
• Send your files via any of the following:
• Google Drive,
• OneDrive,
• Dropbox or
• Email to sales@sassyfabricqueen.co.nz
• I do not keep a copy of your files. Once your fabric has arrived, quality checked and been sent to you, your design files are deleted.
  
• Colour matches are done using HEX Code.

What is a Preorder?

Preorder rounds are run every month. Usually from the 25th to the 10th of the following month.

Once preorder round has closed, order information will be collated and an order placed with the printer(s). This process takes approx. 5 days.

After order information has been checked and approved, it is added to the printing queue. This process takes 5-6 weeks.

I check all fabric for any printing flaws and start processing orders and booking courier collection.

Please join the Facebook group or look here for updates on each rounds as they process.

• Retail items are shipped every Tuesday and Thursday.
• If retail (in stock) item(s) are ordered on the same invoice as pre-order item(s), the full order will only be sent when the preorder items are ready.

This listing is to have your order placed with the printer(s) within 2 business days after placing your order.
Shipping timeframe is 5-6 weeks from date of placing order.

I have a 30-day return policy, which means you have 30 days after receiving your item to
request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused /uncut.

To start a return, you can contact me at sales@sassyfabricqueen.co.nz.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@sassyfabricqueen.co.nz.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
I will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping fees are non-refundable.

• All orders are shipped every Tuesday and Thursday. This might change due to public holidays.
• For a combined shipping code, please use code existingorder
  Should there a miscalculation on how the website has calculated the shipping, a refund will be given as store credit for anything over and if an additional amount is required, an invoice with be created and you will be contacted to pay the difference.
• Pre-Order shipping: If you choose the incorrect shipping at checkout - you will be invoiced for the remainder once the pre-order arrives. Once the amount has been paid, your order will be shipped.
• International orders will be shipped via NZ Post with tracking. We are not responsible for shipping time once the item leaves our premises.
• Ready to ship orders placed with Pre-order fabric will only ship once the pre-order arrives. If you are wanting ready to sell fabric without the wait, please place a separate order.
• SFQ is not responsible for shipping/postage time frames. Contact me when:
• New Zealand customers, if you have not received your parcel within 5 business days of shipping notification.
• International customers, you have not received your parcels with 3-4 weeks after shipping notification. If you have not received your parcels with 3-4 weeks after shipping notification.
• In the event of a natural disaster, epidemic or any similar event, please be aware that postage timeframes could increase. You will be kept up to date with any available
  information.

• Please contact us within 7 business days of your package being received with any issues.
• If you are missing any items from your order, or you find a significant flaw in an item received, please contact me at sales@sassyfabricqueen.co.nz or send a message me via Facebook.
• All fabric must be measured BEFORE washing/cutting or altering in any way.
• Any shortages will be refunded on a cm-by-cm base divided by the cost of fabric. E.g. if you paid $22 per meter and you were 1 cm short. 22/100 = .22. The cost per cm would be .22 cents. Therefore, you would receive a refund of .22 cents/cm based on flaw (if it is not covered in the flaw policy) or shortage.
• If you are measuring your fabric, please measure it in cms as per New Zealand Measurement and Weight Legislation.